from MJI Consulting
Explore expert business consulting insights, growth strategies, operational guidance, and practical advice from MJI Consulting to help companies improve performance, solve challenges, and plan for long-term success.
Patient Brokering Laws: What Treatment Operators Must Know
Patient brokering is a federal and state crime that can end a treatment center’s operation overnight. Here is what every operator must know to stay legal.
Call Center Pay Plans: Build One That Drives Results
A poorly designed call center pay plan drives high turnover and flat performance. Here is how to structure pay that motivates agents and produces results.
Lead Generation Vendors: How to Vet Before You Buy
Most businesses that get burned by a lead generation vendor never saw it coming. Here is a practical vetting process before you sign or spend a dollar.
Treatment Center Staffing: How to Reduce Turnover
Treatment center staff turnover is expensive and solvable. Here are the operational fixes that reduce counselor churn and build a stable behavioral health team.
Appointment Setting: Cold Calls That Book More Meetings
Most outbound call teams dial enough contacts but book too few meetings. Here’s how to close that gap with better structure, sequencing, and compliance.
Cost Per Lead vs. Cost Per Acquisition: What to Track
Tracking cost per lead without watching cost per acquisition is how marketing budgets vanish. Learn to use both metrics to find where your funnel breaks.
Call Center KPIs: Metrics That Actually Predict Revenue
Most call centers measure activity, not outcomes. Learn which KPIs actually predict revenue and how to build a reporting dashboard that drives real results.
Business Metrics: The Numbers Every Owner Must Track
Most owners track revenue and not much else. The five metrics that actually reveal business health are different ones. Here is what to measure and why.
Treatment Center Census: How to Improve Bed Occupancy
Low census is a business operations problem, not a market problem. Here is a practical framework for improving occupancy at a drug and alcohol treatment center.